Frequently asked questions
What are they made from?
The fountains and basins are high-fired ceramic. This is a great material for water features as it has a very tough surface, able to last for decades with no fading or wear. Essentially the surface is glass, so you can imagine how robust it is. Gaudi created his magnificent architecture and parks in Barcelona 100 yrs ago using mosaic tile, and they still look as beautiful now as they did then.
Are they for indoors or outdoors?
Both! With minor adjustments they are splash-free, and can live indoors with you. And they can handle the elements outdoors as well – the high-fired glazed surface will not fade or deteriorate. If you have heavy winters, we recommend a reinforced basin or bringing the piece inside.
How much do they weigh?
Without water, a 3’ piece is about 80 lbs, a 4’ piece is about 120lbs, and a 5′ piece is about 150lbs.
How easy is shipping and assembly?
Very! Packaging and shipping to the US is $400-$600. If you're near Los Angeles you can come pick it up, or we can deliver and install it within 50 mi of LA for $200. Assembly usually takes just 15-30 min.
How much sound do they make?
This depends on how full the basin is. When it’s nearly full, the water flow has a subtle sound, but when it’s halfway full or less, a more cavernous, echoing resonance emerges. If you'd like less or no sound, there is a sound dampener that can make it almost silent.
How do I prevent white scale deposits from forming?
As the fountain runs, the water evaporates, but the minerals don’t. After a few months they’ll get super concentrated in the water, and will start to deposit on the surface of the piece. So once you start to see this happening, that’s the cue to change the water in the basin – emptying out the old mineral-filled water and replacing it with new water. A wet/dry vacuum makes this task simple.
How do I keep algae from forming?
How do I keep leaves and debris from collecting in the basin?
There’s a foam debris screen that slips between the basin and the top sculptural section, which will catch most of these intruders before they slip into the basin. Make sure you request one when you order.
What if the pump burns out?
They should last for 5-10 yrs, but if you have to replace one, it’s very simple to detatch the old one and put in a new one. They can be purchased at Home Depot or Lowe’s. If you email me I’ll give you the exact details.
Does it need a water line?
No -- most people fill it up with a hose or bucket once or twice a week. However if you want to add a water line we can put a fill float inside.
Does it splash much?
They are well housebroken and won't pee on your floor. Generally there may be a few drops of water that come off on occasion, but nothing that will accumulate. For complete splash prevention, turn down the flow rate on the pump (there's a dial on the side) and push the top cap down until it meets the water surface.
The water isn’t flowing well -- what can I do?
This is probably caused by the filter being clogged. Remove the “cage” end of the pump and clean it.